Put Down the Thesaurus, and Slowly Back Away!

Good day, fellow Manifestites. I hope all is well out there in donkey land. Today I bring you a follow up to a post from a few weeks ago.

You may remember the post about JetSet Poker, and their defective $20 comp that was given to me. This post can be found here. In the post I mentioned Andrew, JetSet's director, a few times. In the past I've dealt with Andrew, and anyone who has talked to him knows that he's a stand-up guy and gets things done. Well, Andrew sent me what was possibly the best email I've ever received. I'll leave the email below, in its entirety, for your reading pleasure. I'm Adam, by the way.

Hello Adam,

Thank you very much for your recent spate of messages and in that context I had the opportunity to review your presentation of the said emails at your site.

At the outset please accept my apologies for the possible non sequiturs that are readily apparent in the aforementioned email exchange. Notwithstanding their intent to provide support I agree with your sentiments that the transfer of information was at times potentially disjointed and fragmented. I would however be performing a disservice to our support personnel if not to highlight that they are wholly committed to delivering preeminent service to all members and providing a destination site where members may enjoy their favorite card games and tournaments with the surety that we are here to buttress the integrity of the site. There are invariably isolated instances where an inconsistency or an imprecise response may be provided during which the standard of due care could be adversely impacted. Nonetheless, beyond this "first line" of defense of live 24/7 onsite and email support is a supervisory staff that is also unwaveringly dedicated to ensuring issues such as these do not languish without the proper escalation and stewardship.

In response to your overarching query, while at a previous date we may aver your participation in an Affiliate Program, this has lapsed and, as per your request, we have confirmed no extant 'link' to an Affiliate. It was, as you correctly alluded, the responsibility of the support staff to ensure with great expediency that your inquiry was initially met and addressed. This however did not transpire and necessitated an additional email. Rest assured that I have spoken with the support staff member(s) in question to reaffirm their understanding in providing the correct and prudent reply with no ambiguity thus obviating any potentialities for miscommunication.

I have also had the opportunity to review your claim of defective comps. In this regard you will have to accept my apologies on behalf of Darren for his literal interpretation of defective. In all candor Adam I am as equally surprised as yourself that this USD20.00 did not perform up to standards. When I mentioned this to John Sutton, JetSetPoker Card Room Manager, he raised his eyebrows and stated unequivocally that there is no 'lemon law' per se at JSP. Clearly, we will have to put this non-performance of comps back on the drawing board for our technical staff to revisit. Once again you have my personal gratitude for highlighting the shortcomings of comps along with their lackluster performance for discriminating members such as yourself.

I hope this message finds you well Adam and please do not hesitate to reach me at your leisure.

Best regards,

Andrew Smith
JetSetPoker Director
support@jetsetpoker.com

Awesome, just awesome. I've never been one to really recommend a site to the general public, and I'm not an affiliate in any way, but I wouldn't hesitate to recommend JetSet to anyone that asked. They have a pretty good interface, good game selection, and horrible players. What more could you ask for?

Yours Donkily,

Morphy